Refund and Returns Policy

Thank you for shopping at Wax African Food Store! We strive to ensure you are happy with your purchase. However, if for any reason you’re not fully satisfied, we are here to assist you.

1. Eligibility for Returns:

  • We accept returns within 14 days from the date of delivery for most items.

  • Items must be unused, in their original packaging, and in the same condition as when they were received.

  • Perishable items such as food cannot be returned due to health and safety regulations.

2. How to Request a Return:

To start a return, please contact us via:

Please provide your order number, the item(s) you wish to return, and the reason for the return. We will guide you through the return process.

3. Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • We recommend using a tracked shipping service for returns as we cannot guarantee we will receive the returned items.

4. Refund Process:

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days.

5. Damaged or Faulty Items:

If you receive a damaged or faulty item, please contact us immediately at Jhounkponou@yahoo.fr or +44 7955 169584. We will assist you in resolving the issue and may offer a full refund or replacement.

6. Non-Refundable Items:

  • Food items (due to hygiene and safety standards).

  • Gift cards, downloadable products, or other personalized items.

7. Contact Us:

If you have any questions regarding our Refund and Returns Policy, feel free to reach out to us at:

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